Last Updated: 7/31/2023
Thank you for shopping at frenchbulldogfineart.com ("Website"). We want you to be completely satisfied with your purchase of prints of dogs and personalized prints of dogs. If you are not entirely happy with your order, we are here to help. Please read our Refund Policy carefully to understand your options for a refund or exchange.
1. Eligibility for Refund or Exchange:
- Prints of Dogs: Our prints of dogs are non-customized items. You are eligible for a refund or exchange if you contact us within 30 days of receiving the product and return it in its original condition.
- Personalized Prints of Dogs: Personalized prints are custom-made based on the information and images you provide. Due to their personalized nature, we cannot offer a refund or exchange for personalized prints unless there is a manufacturing defect or a mistake made by our team.
2. Initiating a Refund or Exchange:
- To initiate a refund or exchange, please contact our customer support team at [wesb@frenchbulldogfineart.com] within the eligible timeframe mentioned above.
- Provide your order number, the reason for the return or exchange, and any relevant details about the issue.
- If the return or exchange is approved, we will provide you with instructions on how to proceed.
3. Return Shipping:
- For non-personalized prints of dogs, you will be responsible for the cost of return shipping.
- In the case of a manufacturing defect or mistake on our part for personalized prints, we will cover the return shipping costs.
4. Condition of Returned Items:
- The returned product must be in its original condition, undamaged, and properly packaged to avoid damage during return shipping.
- For personalized prints, please ensure that any errors or damages are documented and shared with our customer support team for verification.
5. Refund or Exchange Process:
- Once we receive the returned item and verify its condition, we will process your refund or exchange within 30 business days.
- If you are eligible for a refund, it will be issued to the original payment method used during the purchase.
- In the case of an exchange, we will process and ship the replacement item as soon as possible.
6. Non-Refundable Items:
- Gift cards and downloadable products are non-refundable.
7. Damaged or Defective Items:
- If you receive a damaged or defective product, please contact our customer support team immediately with supporting evidence (e.g., photos of the damage).
- We will assess the situation and, if applicable, arrange for a replacement or refund.
8. Changes to the Refund Policy:
- We reserve the right to update or modify this Refund Policy at any time without prior notice. The revised version will be effective once posted on our Website. Please check the policy periodically for any changes.
If you have any questions or concerns regarding our Refund Policy, please contact us at [wesb@frenchbulldogfineart.com].
By placing an order on frenchbulldogfineart.com, you acknowledge that you have read and understood our Refund Policy and agree to its terms.